Payments Policy
At Adler House, we strive to provide a smooth and secure shopping experience. This Payment Policy outlines the accepted payment methods, billing process, and security measures. By purchasing from Adler House, you agree to the terms outlined below.
Accepted Payment Methods
We accept the following payment methods for all online purchases:
- Credit / Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
- Digital Wallets: Shop Pay, PayPal, Apple Pay, and Google Pay.
Please note: We do not accept Buy Now Pay Later services or cryptocurrency at this time.
All payments are processed in USD. If you are purchasing from outside the United States, your bank or card issuer may charge additional currency conversion or international transaction fees.
Payment Security
All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through trusted third-party payment gateways. Adler House does not store your credit card or payment details on our servers.
Our website complies with the Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of security for all transactions. You can verify a secure connection by looking for "HTTPS" and a closed lock icon in your browser's address bar.
Billing Information
When making a purchase, you must provide accurate and complete billing information, including:
- Full name
- Billing address
- Contact information
- Valid payment method
Failure to provide correct billing details may result in delays or cancellation of your order.
Order Confirmation and Payment Authorization
Once your order is placed, you will receive an email confirmation with your order details and invoice. All orders are subject to payment authorization. If your payment is not approved, Adler House reserves the right to cancel the order and notify you.
In the event that payment is authorized but the product is unavailable, we will notify you and issue a full refund to your original payment method.
Payment Disputes
If you encounter any issues with payment processing or believe an unauthorized charge has occurred, please contact our customer support at support@adler.house within 14 days. We will investigate and work to resolve the issue promptly.
Refunds and Cancellations
Please refer to our Return Policy for full details on eligible refunds. If a refund is approved, the amount will be credited back to the original payment method used during purchase within 7 days of us receiving and approving your return.
Fraud Prevention
Adler House reserves the right to review and hold any order suspected of fraudulent activity. We may request additional verification to confirm the authenticity of a payment. Orders flagged for potential fraud may result in delayed shipping or cancellation.
Third-Party Payment Processors
We use trusted third-party services (including Shopify Payments and PayPal) to process payments. These providers have their own policies and terms, which you can review at checkout. Adler House is not responsible for any issues arising from the use of these third-party services.
Your Payment Information
Your full card number is never accessible to us. Once your purchase is completed, we are only able to see your billing information, shipping information, order details, and the last 4 digits of your card. We do not rent, sell, or share your payment information with any third party outside of what is required to process your order.
For more details on how your personal information is handled, please review our Privacy Policy.
Changes to This Policy
We reserve the right to update this Payment Policy at any time. Any changes will be posted on this page, and continued use of our site after such changes constitutes acceptance of the new terms.
Store name: Adler House
Company name: MOAR BRANDS CORP.
Company number: 777566837BC0001
Warehouse Address: 3839 2nd Ave S, Seattle, WA 98134, US
Company Address: 329 Howe St, Unit #998, Vancouver, BC, V6C 3N2, Canada
Email: support@adler.house
Contact Form: Click Here
Phone: +1 778-798-3532
Response Time: Our customer service will respond within 24-48 hours on business days.
Customer Service Hours: Monday to Friday, 9:00AM to 6:00PM (PST)
Saturday and Sunday: Closed