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The Élise Collection
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Velouré Sunnies
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Frequently asked questions
Do you ship to my country?
Yes. We ship to customers worldwide. All orders include tracking so you can follow your shipment from our warehouse to your door.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to follow your shipment. Tracking details are typically sent within 1–3 business days after your order leaves our warehouse.
Once you receive your tracking number, you can also track your order here.
What if I want to return an item?
We offer a 30-day return policy. Items must be unused, unworn, with all original tags and packaging intact. Return shipping is the customer's responsibility. No restocking fees. Once we receive your return, refunds are processed within 7 days to your original payment method.
You can learn more about our returns and refund policy here.
How do I contact you?
Email us at support@adler.house — our team aim to respond within 24-48 hours on business days, Monday to Friday, 9:00 AM – 6:00 PM PST.
Adler House Archives
The Nordic Home Doesn't Try to Be Anything
Why Scandinavian interiors feel so effortless — and what that actually takes to pull off. There's a word in Danish — hygge — that gets thrown around so much it's...
