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Velouré Sunnies
Frequently asked questions
Do you ship to my country?
We offer insured and tracked shipping to customers worldwide.
To ensure your order arrives promptly and securely, we partner with trusted local shipping providers like USPS, Royal Mail, Canada Post, and Australia post.
How do I track my order?
Once your order has been shipped, you will receive an email confirmation with a link to your personal tracking details. This allows you to see your shipment's progress and stay updated on its location at any time.
Once you receive your tracking number, you can also track your order here.
What if I want to return an item?
We proudly offer hassle-free returns within 30 days of delivery.
If you are not fully satisfied with your purchase, you are welcome to return any unused items within 30 days of delivery.
Once we receive your return at our warehouse, we will process a refund back to your original payment method.
You can learn more about our returns and refund policy here.
How do I contact you?
For any more questions, concerns, and comments, please email us at support@adler.house anytime to talk to our amazing customer support team.